This procedure details how any complaints about SSC Energy, or the energy supplier that SSC Energy has recommended, will be handled:
As part of resolving your complaint the Ombudsman may ask us to make an apology or give an explanation.
They can also ask us to take remedial action and may require us to award compensation.
Any decision the Ombudsman makes will be binding on our company, but not on you, so you can seek further advice if you wish to.
How to contact us
We work hard to ensure all of our staff are well-trained and highly knowledgeable across all areas of the business, but unfortunately things do sometimes go wrong